Luciano Caetano
IT/Telecom Engineer
Profile
Bilingual English- Portuguese IT engineering professional, with a track record of communicating complex information into simple concepts and designing and implementing IT infrastructure projects. With 10+ years of hands-on experience exposed to a diverse set of technologies and environments, I developed expertise in Multicloud provider, AWS, Azure, Oracle Cloud Infrastructure, Google Cloud, and Alibaba Cloud, designing and drawing solution architecture, problem resolution, and troubleshooting, while also developing skills in budget and project management. Moving forward, I am seeking a Cloud Engineering role where I can collaborate with clients and lead the efforts in the architecture and delivery in the areas of systems infrastructure.
Skills
- Communication
- Exceeding goals
- Good rapport
- Thinker
- Versatile
- Willingness
"If you don't feel enthusiasm for the work you are doing, then you probably should be doing something else as enthusiasm is a key to success."
| Cloud | AWS, Azure, GCP, and OCI |
| Automation | Ansible, PowerShell,Terraform |
| DevOps | CI/CD, Docker, Kubernetes, Git, Apache, MySQL, PHP, PowerShell, Python, Shell Script |
| Systems | Linux flavors, Windows, VMware vSphere |
| Storage | NetApp Ontap, FreeNAS |
| Network | Cisco ACI, Nexus family |
| Compute | Intel hardware-based, Cisco UCS, Dell PowerEdge, HPE BladeSystem |
| Broadcast | Satellite digital communication, video compression systems |
Experience
NetApp
Customer Reliability Engineer
2022-Present
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I play as Customer Reliability Engineer role in a DevOps fast pace cloud storage business. I am responsible for the frontier between the customer and our multidisciplinary team aiming to offer the best customer experience to our services.
- Incident management
- Prompt response
- Technical Solution
- Team engagement
- Troubleshooting
- Agile methodologies, environment and tools.
- Continuous integration and continuous delivery/deployment - CICD of new systems releases.
- ONTAP hardware/system upgrade.
- Kubernetes and container application deployments
- Kubernetes - admin, security, troubleshooting.
- APIs/Json manipulation.
- Observability tools: Logs, Metrics and Monitoring.
- CI/CD pipelines and automation tools (Jenkins, Ansible, Terraform).
- Linux as the foundation for almost everything.
- SQL server databases
Languages: - Python
- Bash
- SQL
- Skills in persuasion, negotiation, relationship management, conflict resolution, and effective oral and written communication at all levels
Also supporting the hybrid internal teams SREs, Developers and Quality Assurances with focus on the customer success.
Focused on the customer's satisfaction, I have the opportunity to apply +15 years of experience in Engineering and Information Technology to add outstanding relationships, exceptional problem-solving and the ability to work under pressure.
Product/Service skills Expertise to the (GCP third party service) Cloud Volume Service - CVS and the (GCP first party service) Google Cloud NetApp Volumes - GCNV.
To know more about the product click on the link below: https://cloud.google.com/blog/products/storage-data-transfer/introducing-netapp-volumes
Achievements Aug 2023 - Team member of Launch of fully managed service (1st Party Service) Google Cloud NetApp Volumes
Customer experience:
Internal ongoing Projects:
Cloud Native:
Experience with Tableau, SalesForce Experience in JIRA
Communication and Interpersonal
NetApp, RTP Campus, NC
Co-Op Data Center Support Engineer
2021-Jul/2022
- Completed 280 support tickets within the first 6 months;
- Facilitate daily operational management of the planning, installation, maintenance, break/fix support, server hardware operation, and supporting infrastructure at scale
- Support Global Dynamic Labs data center operation, exceeding 300,000 square-foot with +5000 52U racks
- Direct hands-on deploying projects, cabling, rack, and stack compute servers, storage, and network gears, supporting and troubleshooting the entire system and hardware present on the DC.
SKY Brasil, Sao Paulo, SP
Compression Systems Engineer
2014-2018
Contributed to projects and initiatives to test concepts, develop prototypes, and performed lab preparation for new systems validation Interfaced with key stakeholders, including Marketing and Commercial departments, to translate market needs to system requirements Developed and lead software system testing and validation procedures that met client specifications Playing as part of the video engineering project team's value chain. Projecting video compression systems applying the best practices. Evaluated video quality, the process of encoding, and transcoding for the best customer experience. In 2017, successful delivery of the project of the new broadcast center in Jaguariuna, the part of CAPEX belonging to the video compression project was around R$65.2 million.
Serpro, Sao Paulo, SP
Network Operations Technician
2012-2014
Tech lead of 4 Network Operations Technicians within the Treasury Department and National Treasury Attorney-General's Office (PGFN) in the Sao Paulo metro area with the infrastructure of about 1,500 workstations, and 15 application, backup, file, print, and government system servers. Successful implementation of an open-source solution to clone images that reduced help desk time by more than 40% and consequently increased customer satisfaction.
Nextel, Rio de Janeiro, RJ
RF Consultant
2012-2012
Tech lead RF Site Survey and Drive Test. The field activities carried out had as main function the collection and evaluation of the signal quality. Furthermore, antennas and nodeBs evaluation and optimization. Executive report and weekly project status presentation to stakeholders. Project delivered with 65% improvement perceived by customers after KPI's analysis and network optimization.
First Tech – Sao Paulo/SP
Telecom Analyst
2011-2011
Management and support on Nortel Meridian Option 81C and Avaya IPO500 PBX Wired voice infrastructure (DG, branches, physical network) Act as focal point providing setup of conference rooms Crestron & Polycom Operating and Supporting PBX Nortel Meridian with 1200 branches Negotiation with carrier low-cost route inbound/outboundBilling management per department
Nextel/T-Mobile – Sao Paulo/SP
Blackberry Support Analyst
2011-2011
Administration of BBI (Blackberry Infrastructure) Deployment and Support BES (Blackberry Enterprise Server) Deep knowledge of Motorola handsets and BlackBerry with iDEN technology. Analysis of incidents in telecommunication systems. Motorola iDEN platform, systems MIBASA, BSCS and enterprise platform. Support NOC (Mexico, Argentina, and Brazil) in identifying and troubleshooting call opening for other carriers.
Education
A. A. S. in Storage and Virtualization - May 2021
Wake Technical Community College (Wake Tech), Raleigh, NC
MBA in Telecommunication Services - June 2020
University Federal Fluminense (UFF), Niteroi RJ/Brazil
B.S. in Electrical Engineering: Major in Telecommunications - December 2010
Paulista University (UNIP), Sao Paulo, SP
Certification
> CKA: Certified Kubernetes Administrator
> AWS Cloud Quest: Cloud Practitioner
> Oracle Cloud Infrastructure 2021 Certified Architect Professional
> ACA Cloud Computing Certification – Alibaba Cloud
> AZ-900 Azure Fundamentals – Microsoft
> Oracle Cloud Infrastructure Foundations 2021 Associate (1Z0-1085-21) – Oracle
> MTA - Networking
> MTA - Security
> MTA - Windows Fundamental
> ICS Linux LPI Network Engineer – Impacta Certification and Training
Training
> Multicloud training in AWS, Azure, GCP, and OCI.
The Cloud Bootcamp, 2021.
> Project Management PMP training, Projetizado, 2014.
Projetizado, 2014.
> Satellite Digital Communications.
UNISAT, 2012
Luciano Caetano — [email protected] —resume.lucianocaetano.com
